Frequently Asked Questions
We hope that we have answered all the questions you may have. If you are unable to find your answer below, please send an email to ann@simplysilk.com.au
Shipping and Delivery
All orders are sent via Australia Post. Depending on your choices at checkout time the method used will be either Standard Post or Express Post. We will provide you with a tracking number after your order has been dispatched.
Yes we do. We use Australia Post International Shipping. Tracking numbers are provided once your order is shipped.
Delivery times vary depending on the time of the year. As soon as we send your order we will provide you with a tracking number so you can see directly from the Australia Post website when you can expect your order to arrive.
If you are unhappy with your purchase in any way you can return to us for a full refund or replacement.
The address to send your return is:
P.O. Box 7150, Berrima, NSW, 2577, Australia.
If you have any concerns at all please call the Simply Silk and Bambootoo office. Our office hours are 9.00am – 5.00pm (AEST) Monday to Friday. Our phone number is 61 (0)2 4877 2024 or call Ann Poppelwell on her mobile 61 (0)417 697 021.
As soon as we complete your order we will provide you with your Australia Post Tracking Number
Orders, Payments and Returns
You will receive an email confirming your order has been received by us.
Unfortunately no changes can be made to your order once you have submitted it If you have changed your mind on an item you have ordered, you are free to send it back for a credit note within 14 days. Please note we can not pay for your return postage in this case.
We currently offer Free Shipping, Please feel free to place another order.
Unfortunately we can not apply discount codes after orders have been placed and processed.
Any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph within 7 days at ann@simplysilk.com.au and the item will be promptly replaced.
If you are unhappy with any of your purchases you may return them within 7 days of receipt for a full credit valid for 60Â days.
Please note that for hygiene reasons we cannot accept any returns on underwear.
If for any reason there is an issue with your order (incomplete or incorrect), please email a picture of your packing slip to ann@simplysilk.com.au within 7 days of receipt and we will guide you through the replacement process.
if you would prefer to speak with someone before placing your order, that’s okay. Call us on 61(0)2 4877 2024. We accept Visa, Mastercard and American Express over the phone.
